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Thursday, November 3

2:30pm EDT

E-books and Young Academic Users: What Do We Know?
Academic libraries in the U.S. have witnessed the impressive growth of acquiring e-books. While publishers, vendors, and librarians are still developing and exploring various models of e-book production, service, and acquisition, we approach issues surrounding e-book adoption, usage, and right restrictions by investigating their end users. In this session, we will report findings from a research project that studies undergraduate students' interests, attitudes, and expectations toward e-books accessible via an academic library website. This research includes a questionnaire survey with both closed and open-ended questions, which was administered to 279 undergraduate students (mostly freshmen and sophomore) in a large university in the South.

Attendees of the session can expect to learn about a range of user-related issues. For example, what functions and features of e-books do students consider most important? What are less important? What DRM restrictions are acceptable or unacceptable to these young college students? What are their experiences of and expectations for using e-books licensed by academic libraries? These issues are interesting to multiple audiences: academic librarians can understand their users better and learn new ways of educating users and promoting the usage of e-books; and publishers and vendors can gain a better knowledge of their end users, which may help them design, develop, and produce information products that are more appropriate for young academic users.

This session is co-authored by Kanchan Deosthali, Assistant Professor, College of Business, University of Mary Washington, and Devendra Potnis, Associate Professor, School of Information Sciences, University of Tennessee - Knoxville, and Rebecca McCusker, SIS Master's Studennt, University of Tennessee, who were unable to attend the conference.

avatar for Xiaohua Zhu

Xiaohua Zhu

Assistant Professor, University of Tennessee, Knoxville
Dr. Xiaohua (Awa) Zhu is an assistant professor at the School of Information Sciences at the University of Tennessee. Dr. Zhu's research focuses on e-resources licensing and management, access rights, digital copyright, open government, and academic libraries.

Thursday November 3, 2016 2:30pm - 3:10pm EDT
Calhoun Room, Francis Marion Hotel 387 King Street, Charleston, SC 29403

2:30pm EDT

Quantifying the Impacts of Investment in Humanities Archives
Demonstrating the value of humanities research databases and special collections for researchers on teaching and research outcomes is a known challenge for libraries globally. There is an increasing need for libraries to understand and communicate the research and teaching value of investment in content, as well as the impacts the content can be shown to have on the quality and quantity of research outcomes.

This talk will share the methods, results and implications for libraries and humanities funding bodies of a joint research project recently commissioned by Jisc, the UK higher education, further education and skills sectors' not-for-profit organisation for digital services and solutions, and ProQuest. The presentation will share usage and citation data across a range of disciplines from long term investments in Early English Books Online (EEBO), the House of Commons Parliamentary Papers, and The New York Times.

Conference participants will also be provided with concrete advice on how to undertake similar studies into their own digital resources.

The Oxford Internet Institute (OII) carried out the work using the methodologies OII developed for the Jisc-funded Toolkit for the Impact of Digitised Scholarly Resources (TIDSR). Quantitative methods of analytics, bibliometrics, and an in-depth survey of researchers were used to build a detailed picture of the use and profile of these resources. This research was complemented by qualitative data gathered through focus groups and individual interviews.

avatar for Eric T. Meyer

Eric T. Meyer

Professor of Social Informatics, Oxford Internet Institute, University of Oxford
My research looks at the changing nature of knowledge creation in science, medicine, social science, arts, and humanities as technology is embedded in everyday practices.

Thursday November 3, 2016 2:30pm - 3:10pm EDT
Carolina Ballroom B, Francis Marion Hotel 387 King Street, Charleston, SC 29403

3:35pm EDT

Effective Methods for Library Assessment
Assessment is crucial to ensure libraries meet the needs of their patrons and to show ROI on the libraries' collection investments. But what measurements are librarians taking to answer these questions and how are they collecting data? How is the data being presented and to whom? A panel of Assessment Librarians discusses the methods they use and share practical ideas for librarians tasked with measuring usage, cost-per-download, LibGuide views, web behavior, and other stats in their libraries. Learn from your colleagues about new initiatives like custom in-house databases for tracking Journals usage or a study of two years'-worth of reference transactions looking at time of day, the questions asked, and the level of questions asked based on the READ scale. Attendees will come away with actionable ideas on using statistics to show the value of the library.

avatar for Tracy Gilmore

Tracy Gilmore

Collections Assessment Librarian, Virginia Tech
Tracy Gilmore is the Collections Assessment Librarian at Virginia Tech University Libraries. She coordinates assessment activities and strategies for developing the library’s digital collections. Her current research interests include discovery service usability, usage, and acc... Read More →
avatar for Rachel Kirk

Rachel Kirk

Professor, Assessment Librarian, Middle Tennessee State University
avatar for Elisabeth Leonard

Elisabeth Leonard

Senior Field Editor, SAGE Publications

Angie Thorpe

Digital User Experience Librarian, Indiana University Kokomo

Thursday November 3, 2016 3:35pm - 4:15pm EDT
Carolina Ballroom B, Francis Marion Hotel 387 King Street, Charleston, SC 29403

3:35pm EDT

Moving Beyond COUNTER: Assessing User Engagement with Streaming Video
Representatives from Alexander Street Press, Films on Demand, and Kanopy will discuss how their platforms capture and assess faculty and student engagement with streaming video in the classroom and beyond. Can librarians help in capturing engagement data? This librarian-moderated panel will offer an opportunity for attendees to discuss how streaming video platforms can provide enhanced assessment of users' interaction with video content in future releases.

avatar for Sarah McCleskey

Sarah McCleskey

Head of Resource & Collection Services, Hofstra University
My units get things to people in ways that are efficient. Whether it's circulation, document delivery, resource sharing, DVDs, streaming licensing ... we deliver content to users using well-honed workflows and secret library magic. We maintain the integrity of our print collection... Read More →

avatar for Andrea Eastman-Mullins

Andrea Eastman-Mullins

VP Product Management, ProQuest / Alexander Street
avatar for Tom Humphrey

Tom Humphrey

Director of Sales & Strategy, Kanopy
avatar for Doug Mingle

Doug Mingle

Director of Online Sales, College, Infobase

Thursday November 3, 2016 3:35pm - 4:15pm EDT
Colonial Ballroom, Francis Marion Hotel 387 King Street, Charleston, SC 29403
Friday, November 4

2:30pm EDT

Strengthening Regional Collections One Request at a Time: Using Resource Sharing Technology to Facilitate Coordinated Collection Development
Academic library users in NYS benefit from the connection between resource sharing and collection development, where interlibrary loan is important and shared collections are valued. A need existed to connect the dots between library collection development and resource sharing cooperatives, where the strength of resource sharing groups is the strength of the combined, diversified collections of its members. The session will provide an overview of the need, illustrate the proposed solution, outline the implementation and plans for the future. The first phase of the project was to create a tool to develop collections reactively, by matching patron loan requests with a corresponding library's collection strengths, as indicated by a match with the library's collection building tool, and then provide libraries with communication and reports about requests within their desired collection areas. This tool makes use of IDS Logic, a service that helps automate workflows and provides data analysis tools for libraries using ILLiad resource sharing software.

Objective: We will demonstrate the use of technology to assist in true coordinated collection development, including the software need, the development of a patron-focused consortial collection analysis tool, and how the program works.

The audience will discuss
  • Solutions to barriers 
  • Strategies for scaling to libraries with varying needs
  • Strategies for deployment at libraries with more independent departments

Attendees will learn how two librarians from different departments partnered with an established resource sharing cooperative to automate the communication of targeted suggestions for purchase at partner libraries, an innovative solution to spark interest in cooperative collection development where previously there was resistance.

avatar for Shannon Pritting

Shannon Pritting

Director of Library and Learning Resources, SUNY Polytechnic Institute
Shannon is currently the Library Director at the newly formed SUNY Polytechnic Institute, with sites in Albany and Utica NY. He has held positions in a variety of library areas including Reference, Instruction, Instructional Design, Resource Sharing, and Access Services. He has also... Read More →
avatar for Kate Ross

Kate Ross

Head of Technical Services, St. John Fisher College, Lavery Library
Kate Ross is the Head of Technical Services/Acquisitions Librarian at St. John Fisher College's Lavery Library in Rochester, NY. Since Kate was responsible for Interlibrary Loan in previous positions, she seeks out opportunities to work with Kourtney and other Interlibrary Loan practitioners... Read More →

Friday November 4, 2016 2:30pm - 3:10pm EDT
Rutledge Room, Francis Marion Hotel 387 King Street, Charleston, SC 29403

3:35pm EDT

Using User Research to Improve Site Redesigns

Creating a good user experience for our end users (students, researchers, etc.) is important to librarians, publishers, and other vendors in academic publishing; we want the content and products we provide to be used and useful. Site redesigns are a great opportunity to better address user needs because of all the information we have about how people are actually using a site, what people find confusing, and what goals aren't being accomplished.

This session will discuss user research in site redesigns and include case studies of using user research to better meet user needs. These will include the Indiana University Libraries' homepage redesign and the SAGE Research Methods redesign. Speakers will share:

  • The research undertaken and key findings, including a range of techniques for user research and applying user centered design principles 
  • The top challenges the teams were hoping to solve with the redesigns
  • The new design and how it responded to the challenges
  • After launch - What seems to have worked and not worked 

Attendees will leave the session with several examples of user research and ways to make their next redesign project more user-centered. Presenters will also share key outcomes from their research that are applicable across different sites and products.


Jennifer Cady

Resource Development Coordinator, University of La Verne
avatar for Courtney McDonald

Courtney McDonald

Learner Experience & Engagement Librarian, University of Colorado Boulder

Adam White

Senior Product Manager, SAGE Publications

Friday November 4, 2016 3:35pm - 4:15pm EDT
Citadel Green Room, Embassy Suites 337 Meeting St, Charleston, SC 29403